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Contributor
Posts: 34
Registered: ‎11-05-2008
My Device: Not Specified

Premium Documents to go

Hey Folks,

I scanned the other posts about Doc To Go and didn't see one that fit my problem.

 

When trying to "TRY" doc to go I get a message that says my smart phone is not operating on the required 4.5 OS.  I have a BBerry 9000 BOLD and thought they ran on a 4.5 OS.  Am I incorrect or does anyone know how to alleviate this problem? 

 

Thanks

Forums Veteran III
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Premium Documents to go

Try resetting the device, with the phone turn on take out the battery for 30 seconds and reinsert the battery, let me know please
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Developer
Posts: 192
Registered: ‎04-04-2008
My Device: Z10
My Carrier: Rogers

Re: Premium Documents to go

Your Bold should be running a 4.6.x.xx OS. This may or may not be your issue. Did you dl docs to go? Was is specifically for a 4.5 OS? There might be another version for 4.6. 

  

BlackBerry® Z10
Editor
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Contributor
Posts: 34
Registered: ‎11-05-2008
My Device: Not Specified

Re: Premium Documents to go

The Doc to go was loaded on my bold when I got it.  I was trying a new Excel Spread Sheet from work and wanted to try the premium options to see if it was more compatable (ie drop down menus and such).  With the excel doc open I pulled up the menu and there is an option that says try Doc to go Premium which redirects you to the web site.  Thats where I saw "must have 4.5 OS. 
Developer
Posts: 5,339
Registered: ‎09-20-2008
My Device: ***
My Carrier: ***

Re: Premium Documents to go

Docs To Go developer company's site: http://www.dataviz.com/

 

Go to its site and ask them for support.

Contributor
Posts: 34
Registered: ‎11-05-2008
My Device: Not Specified

Re: Premium Documents to go

Thank you all for your help. 

 

I checked the data viz website and was able to get premium downloaded. 

 

Next question

 

On an excel doc that I was previously able to open just fine now gives me the message

 

"index - 1366326957 >= 16464"

 

when i try to open it and then it just goes back to the "open document" page.  Data viz has no email or phone support and this error message is not listed in any of there online support lists. 

 

any one seen this or have suggestions?

Developer
Posts: 5,339
Registered: ‎09-20-2008
My Device: ***
My Carrier: ***

Re: Premium Documents to go

Maybe there is a saved data that leads DocsToGo to this error.

 

Backup all of your sensitive data via BB Desktop Software, use Advanced option of Backup feature.

 

After that wipe the device memory.

 

Go to Options - Security Options - General Settings

 

open menu and select "Wipe Handheld"

 

After that launch DocsToGo.

 

I think the error will go away.

 

And restore your backup data after that step.

Contributor
Posts: 34
Registered: ‎11-05-2008
My Device: Not Specified

Re: Premium Documents to go

OK have tried all the suggested steps.  Anyone know how to revert back to the standard Doc to Go before the 30 day trial of Premium is up.  The standard was pre loaded into my phone when I bought it so I don't know how to clear and reload. 

Or should I just wait the trial out to keep from messing any thing up?

 

Thanks all