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New Contributor
Posts: 6
Registered: ‎01-05-2009
My Device: Blackberry Torch 9800
My Carrier: Rogers Wireless

Re: From a Crackberry post today at 1:05PM

1) Uninstall all BB Desktop Mgr software. (I even used CCleaner file and registry cleaner to scrape all remains out of the file system and the registry).

2) Browse on your computer to the "C:\Users\your_profile\AppData\Roaming\Research in Motion\Blackberry Desktop" folder. Delete the entire contents of this folder (but not the Blackberry Desktop folder itself).

3) Delete the "C:\Program Files\Research in Motion" folder (on 32bit) or the "C:\Program Files (x86)\Research in Motion" folder (on 64bit)

4) Install Blackberry Desktop Manager 610_b038 (not sure where you can find this now, I had saved this from a download last year).

5) Connect your device and quickly cancel any attempts at syncing.

6) Set Desktop Mgr to NOT automatically update.

7) Go into the Organizer settings and set up your Outlook sync options to what you want.

8) Disconnect your BB

9) Reboot your PC, pull the battery from your phone to reboot it.

10) Once computer and phone are back up, connect your BB to your computer and let the sync run (or start a manual sync).

 

Give this a try.

New Contributor
Posts: 6
Registered: ‎01-05-2009
My Device: Blackberry Torch 9800
My Carrier: Rogers Wireless

Re: From a Crackberry post today at 1:05PM

For those still needing a resolution:

1) Uninstall all BB Desktop Mgr software. (I even used CCleaner file and registry cleaner to scrape all remains out of the file system and the registry).

2) Browse on your computer to the "C:\Users\your_profile\AppData\Roaming\Research in Motion\Blackberry Desktop" folder. Delete the entire contents of this folder (but not the Blackberry Desktop folder itself).

3) Delete the "C:\Program Files\Research in Motion" folder (on 32bit) or the "C:\Program Files (x86)\Research in Motion" folder (on 64bit)

4) Install Blackberry Desktop Manager 610_b038 (not sure where you can find this now, I had saved this from a download last year).

5) Connect your device and quickly cancel any attempts at syncing.

6) Set Desktop Mgr to NOT automatically update.

7) Go into the Organizer settings and set up your Outlook sync options to what you want.

8) Disconnect your BB

9) Reboot your PC, pull the battery from your phone to reboot it.

10) Once computer and phone are back up, connect your BB to your computer and let the sync run (or start a manual sync).



Give this a try.
Visitor
Posts: 1
Registered: ‎02-18-2012
My Device: Tour 9630
My Carrier: 9494399742

Re: "Preparing Sync Preview" freeze

Contributor
Posts: 17
Registered: ‎10-24-2011
My Device: BlackBerry Torch
My Carrier: SFR

Re: From a Crackberry post today at 1:05PM

A little tip which might save some hassle.

To retart my Torch, rather than open the back and take the battery out, I do:

 

Alt-Shift-Del

Contributor
Posts: 14
Registered: ‎05-09-2010
My Device: 9930

Re: From a Crackberry post today at 1:05PM

Since BlackBerry customer service disconnected me twice (and had no clue what I was talking about anyway), I contacted Verizon customer service and the Verizon guy in Mankato, Minnesota was extraordinary.  He wasn't aware of the problem as yet (told him to alert Verizon, even at this late date) BUT he then checked his own on-line resources as well as his access to RIM's on-line support.

 

He then directed me to do the following:

 

  • Uninstall the existing BlackBerry desktop manager (just for fun, I tried running "repair" first from my PC's control panel, but nope, same problem: not just the dumb "preparing sync preview," but then can't even close the dumb desktop manager window without doing a restart with the entire PC).
  • Go to RIM's home page; click on Apps & Software at the top.
  • Click on BlackBerry desktop software on the left.
  • Click on BlackBerry for PC (assuming you have a PC; other options are obvious).
  • Assuming you're now on the page that says BlackBerry Desktop Software for PC at the very top, scroll to the very bottom of the page and click on Download earlier versions of BlackBerry Desktop Software for PC.
  • In the options box, select the PC operating system (note there's also an option for a MAC operating system here).
  • Take it from there.

 

As the Verizon customer service guy told me, be sure you've deleted the current desktop manager BEFORE doing the download.  The earlier (and properly working) version of desktop software downloaded in about a minute and to my surprise and relief instantly had the correct ID for my BlackBerry Bold 9930 and even had the synchronization settings correct, although I re-checked them to be sure.

 

And then with much trepidation, I clicked on "Synch" and to my great happiness, everything worked fine (again).  The system properly identified all the changes in recent days (with a few requests to confirm some stuff) and I'm now back to normal.

 

Now why couldn't BlackBerry have sent out or posted a notice to do this until they had the newer version fixed?  You'd think after all the bad press, they could at least have done this one right.  Thanks, Verizon, for filling in for the manufacturer.

Contributor
Posts: 14
Registered: ‎05-09-2010
My Device: 9930

Re: From a Crackberry post today at 1:05PM

Some clarifications to my posting about two hours ago.

 

During the process while Windows was uninstalling the desktop manager, I got a question whether I also wanted to delete data.  Not knowing what all the implications would be, I did NOT check the box to also delete related data.

 

On the BlackBerry/RIM page headed BlackBerry Desktop Software for PC, ignore the highly featured item at the very top “Sync your BlackBerry smartphone with your PC” followed by a very visible “download” button.  As I said in the second to last bullet, scroll to the BOTTOM of that page for “download earlier versions of BlackBerry Desktop Software for PCs.”

 

In my last bullet in my prior posting, I said “take it from there.”  I probably should have been clearer: You only need to download the first of the items listed there: “Desktop Software v6.1.0 B38 (Multilanguage).”  Ignore the rest.  In fact, I suspect the rest concerning device manager might only get you into trouble again but don’t know for sure.

Highlighted
New Contributor
Posts: 2
Registered: ‎02-17-2012
My Device: Bold 9630
My Carrier: Verizon

Preparing Sync Preview freeze--Bold Misstep

I have the BB Bold 9650 and received the "Preparing Sync Preview" message which prevented syching.  On Tuesday, Verizon said they were unaware of the problem.  I then spoke to BB which said they notified Verizon that morning.  BB said they were working on the problem and to check back in five days.  Yesterday, after BB put 6.0 version back on its website, I un-installed 7.0 and installed 6.0 and can now synch fine.

 

This problem prone release was a big mistake from a company that can ill afford a misstep.  It's unfortunate that BB could not have communicated with its users about the problem rather than leaving everyone to try to figure it out on their own.

Contributor
Posts: 14
Registered: ‎09-06-2009
My Device: Bold 9930
My Carrier: Verizon

Re: Preparing Sync Preview freeze--Bold Misstep

@BobUser - Did you let it complete rather than yanking off the 7 release and going back? Once it does it once, it will continue to work (that's what most people have found, including myself. It does take several hours the first time, however).

But, I did go back to DM 6 because even though DM 7 does work if you let it go through once, I can't live with the single OUTLOOK event becoming multiple days on the BB device.

I am REALLY concerned that BB will not realize this is a worse problem.
New Contributor
Posts: 2
Registered: ‎02-17-2012
My Device: Bold 9630
My Carrier: Verizon

Re: Preparing Sync Preview freeze--Bold Misstep

I didn't wait for the 7.0 sync to go through after 10 minutes or so.  I do see that some people have been able to sync the first time after waiting a few hours.  I just didn't do that and didn't know at the time but it does seem a bit strange to have to wait a few hours, etc.  But the 6.0 seems to be working fine. 

Contributor
Posts: 13
Registered: ‎02-16-2012
My Device: Bold 9700
My Carrier: O2

Re: Preparing Sync Preview freeze

Desktop Manager Version 7 does not work and Blackberry RIM have taken it off their website.  See my solution on the post afer yours 


schatzp wrote:

Have just updated to Blackberry Desktop 7.0.0.43 and am using a Bold 9780

 

The synchronization process fails, stalls, freezes at the Preparing Sync Preview step.

 

Have done the following:

- removed and reinstalled Desktop software

- rebooted PC and the phone

 

Using Dell i7 PC with 12 gig ram Win 7 64 bit with all updates installed.

 

Any suggestions would be appreciated