02-14-2012 07:24 PM
Have just updated to Blackberry Desktop 18.104.22.168 and am using a Bold 9780
The synchronization process fails, stalls, freezes at the Preparing Sync Preview step.
Have done the following:
- removed and reinstalled Desktop software
- rebooted PC and the phone
Using Dell i7 PC with 12 gig ram Win 7 64 bit with all updates installed.
Any suggestions would be appreciated
Solved! Go to Solution.
02-14-2012 09:27 PM
Same problem here. Three hours of Preparing Sync Preview later, I killed the program. Changed sync options to just tasks and notepad (8 items and 100 items) and got the exact same results. Not impressed.
02-14-2012 09:33 PM
Having the same problem with Bold 9650. It freezes at Previewing Sync Preview step. Have had to kill it with task manager. I have similar environment - W7, 64 bit, 8 GB ram. Problem began when I updated to version 7 desktop s/w.
02-14-2012 09:34 PM
I am having the same problem with a Curve 9300 (my carrier is AT&T) and really regret that I upgraded to v.7 tonight, since everything was working fine before. Now I can no longer syncrhonize my emails and calendar appointments between my laptop and my Blackberry, which has been my only reason to use the Blackberry Desktop software. I hope RIM will post a solution to this problem.
02-14-2012 10:28 PM
I did the system restore and it got me back to the earlier version. But now I still can't sync. Aparently when I tried to sync with the new version 7 s/w it scrambled something in the phone. I restored the phone from a backup I did 3 weeks ago sucessfully but I still can't sync with outlook. Aparently it lost the configuration settings for synchronization and when I go to Organizer and click on configure settings a window pops up saying determining root configuration name for main system and then I get an unknown error and the configuration process halts. What a debacle!