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New Contributor
Posts: 4
Registered: ‎11-27-2012
My Device: Blackberry Bold 9900
My Carrier: I get it from a Shop
Accepted Solution

Problem_Bold 9900 after updating the Software to 7.1 Bundle 2108

To whom it May help,

I updated my Bold 9900 to the new release 7.1 bundle 2108

All is Ok, all data is Synched , But Mobile is Loosing it's ringing volume when i receive calls !!!!!

 

( To be noted : if i reboot the device, Call alert (ringing ) is being OK for almost 4 hours ; Than it sundenly stop  ringing, it only vibrates, however speakers are ok i can hear any  song )

 

Anyone can Help, since it is so critical for me 

I tried to redownlod the version and it seems to be well downloaded 

 

Thank you in advance  

Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Problem_Bold 9900 after updating the Software to 7.1 Bundle 2108

Hi and Welcome to the Community!

 

That may well be a bug in that version, but I don't recognize it from any other posts...then again, I can't read everything.

 

To test, you might try this:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1 (you can use any available OS level that is applicable to your specific BB model)
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

 

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 4
Registered: ‎11-27-2012
My Device: Blackberry Bold 9900
My Carrier: I get it from a Shop

Re: Problem_Bold 9900 after updating the Software to 7.1 Bundle 2108

Could you clarify what do you mean by run :
"" Load your OS "bare bones ""
From where i can do the following ?
Thank you very much for clarifying it

To be noted that that when ringing for not exist i can here alla songs and video's ordinary what does mean that it is a software issue
Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Problem_Bold 9900 after updating the Software to 7.1 Bundle 2108

OK...here's a more detailed procedure...you would use this to actually load up an OS onto your BB (step 1 of the above process).

 

At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.


yousseftannous wrote:

To be noted that that when ringing for not exist i can here alla songs and video's ordinary what does mean that it is a software issue

Ummmm...what? I don't quite understand that sentence...but I think you are deducing that the problem is software related rather than hardware...in which case the processes I've given you should help you find an OS level that does not have this problem.

 

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 4
Registered: ‎11-27-2012
My Device: Blackberry Bold 9900
My Carrier: I get it from a Shop

Re: Problem_Bold 9900 after updating the Software to 7.1 Bundle 2108

Dears,

Thank you very much for all your support 

Today i discovered what was the problem after redownloading the version 4 times

Problem was from an applicaiton Named Flashlight 

Whenever i turn it on, Sounds stop 

I don't know the reason but i think the problem is now fixed

Big thanks Smiley Happy

Will keep in contact 

New Contributor
Posts: 4
Registered: ‎11-27-2012
My Device: Blackberry Bold 9900
My Carrier: I get it from a Shop

Re: Problem_Bold 9900 after updating the Software to 7.1 Bundle 2108 ( Issue Fixed )

Dears,

Thank you very much for all your support 

Today i discovered what was the problem after redownloading the version 4 times

Problem was from an applicaiton Named Flashlight 

Whenever i turn it on, Sounds stop 

I don't know the reason but i think the problem is now fixed

Big thanks Smiley Happy

Will keep in contact 

Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Problem_Bold 9900 after updating the Software to 7.1 Bundle 2108 ( Issue Fixed )

Excellent...you are very welcome...enjoy!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................