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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎06-24-2009
My Device: Not Specified

Problem Contacting Blackberry App World Support



I recently purchased the trimble Outdoors application, but It doesnt work for me for some reason. I contacted the software tech support and forwarded me to app world-billing support for BB for a refund of the application.


I have filled out the form but when i get to the second part of the form and it asks me for my PIN, I input the pin and the rest of the form but after hitting "submit" it says my PIN is invalid. I know its the right pin (under settings-status-pin) but its saying its invalid.


I want to get a refund on this app so if someone could help me out here that would be great.

maybe im being a toal **bleep** here and its something obvious but i dont see it


thank you!



Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: Problem Contacting Blackberry App World Support

If it's still not working, check to see if you're entering the PIN with the letter portion capitalized or not - try using the opposite and see if that helps.  And just to make sure, your PIN is in the format of 8 digits, correct?


Note that if you have continued problems, you can also attempt to email RIM at storefrontmanager@rim.com for further assistance.


If worse comes to worse, you can also go through your PayPal account for assistance.

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