04-01-2013 04:04 AM - edited 04-01-2013 04:07 AM
Need your urgent help
I am using BB Curve 9360. The problem is when i was tried to open BB Camera its showing "Could not star the camera. close other applications and try pening the camera again". I have already updated my BB OS 7 to 7.1 but problem is not resolve. Please help how to resolve this issue.
04-01-2013 05:57 AM
Welcome to BlackBerry Support Forums
Here is the Knowledge Base that discuss this error :
KB15544 : " Could not lunch Camera application " error appears when opening the Camera on the BlackBerry smartphone.
As you already Updated your device Software and If you're closing all application within your device properly then it is advice to perform a device Self Test which will reveal if the problem is within the Camera , If your Camera fail in selt test wizard then you have to Contact your Service provider to get it fixed .
KB16037 : Using the Self Test application on the BlackBerry smartphone