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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎09-18-2013
My Device: Curve 8320
My Carrier: ATT

Problem Installing Desktop Software

[ Edited ]

I'm having a problem installing Desktop Software v7.1.0.  When I get to the License Agreement screen and select "I accept the terms of the license agreement", nothing happens, and the only other option is to select the "Print" button. There are no Back, Next, or Cancel options.


Any help on how to move past this screen would be appreciated.




Posts: 134
Registered: ‎05-16-2013
My Device: Q10/9900/9790
My Carrier: Rogers

Re: Problem Installing Desktop Software

Hello richb4321

Welcome to the BlackBerry Support Community Forums.


Sorry to here you are having issues with installation of the BlackBerry Desktop Software.


Can you please confirm the version of Windows you are installing BlackBerry Desktop Software 7.1 on?


Have you attempted to delete the installation package and re-download it from www.blackberry.com/desktopsoftware


Can you please indicate any error messages displayed during the installation process.


I look forward to your reply



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