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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎01-11-2012
My Device: Tour 9630
My Carrier: Vodafone

Problem-Ring Tone


I am experiencing an problem with BB Tour. The problem is the alarm, ring tone and the music is not working. But other functions like vibrator, the communication is audible, time check etc., everything is correct. Can you please suggest me what to do and how to get rectified. As I have received this phone as a gift I could not ask for the receipt and I do not want to loose it. Hence kindly sugget how to activate the audio?




Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Problem-Ring Tone

Hello dilipns,

Welcome to the BlackBerry Support Community Smiley Happy


Perform a hard reset by removing the battery from the BlackBerry smartphone and reinserting it.

If the issue persists, perform a reload or upgrade the BlackBerry Device Software. For more information on this procedure see the following article:






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