07-17-2013 06:11 AM
My phone was having Speakerphone problem and i have given it for repair at Blackberry Service Center on 2 June and received it back on 12 June. The speaker phone was working fine and they told me that the panel has been changed.
Now I am facing the issue of battery, the phone radio got off saying " Battery too low for Radio use" even when battery indicatior is showing around 50% battery. After 5 - 10 Minutes the phone switch off and I have to put it on charging to restart it again.
The battery backup was very good before phone repair and there was no such problem. Please advise what to do now.
Thanks for your help in advance.
07-17-2013 11:39 AM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Of course, given that this problem only started when you received your unit back from service, you should report it to them immediately as it is possible that they did something (in error) to cause it. But, the longer you wait to report it to them, the more likely they will be to deny any responsibility.
Good luck and let us know!
07-26-2013 02:59 AM
Thanks for your answer. I have tried your solution and no luck then as sugested by you I reported it to the blackberry service center and give the phone back to them they said the battery has a problem. They returned back the phone and I have purchased new battery and now it is working fine.
I remember that I phone battery was working fine before first repair and when I got the phone back the problem started after 3 -4 days, so i am worried that may be some problem in the phone caused the problem with the battery after repair, now it waill repeat again with the new battery.
07-26-2013 09:26 AM