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New Contributor
Posts: 2
Registered: ‎10-10-2013
My Device: bold 9700
My Carrier: T-Mobile

Problem after update

After a update to softwareversion 2949 my phone is locked and when i try to unlock it there are three uptions i can use on my screen;

Device is locked,

unlock, emergency and cancel, are the things i can use but if i press unlock my phone gives a black screen!!


Is there anyone who knows how i can unlock my device?


If i connect my phone to a pc it tells me the same that i first have to unlock my dive.

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Problem after update

Hey saycheese,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


I would suggest creating a full backup of your data through BlackBerry Desktop Software and then follow the steps in this KB article: www.blackberry.com/btsc/KB11320


Then test the unlocking prior to restoring any data.


Let me know if the issue persists.





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New Contributor
Posts: 2
Registered: ‎10-10-2013
My Device: bold 9700
My Carrier: T-Mobile

Re: Problem after update

Hello ViciousFerret,


Thx for your suggestion but it dasn't work beacause i have to unlock my device first and that is the big problem.


If you have a other suggestion please let me know