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New Member
Posts: 1
Registered: ‎05-27-2008
My Device: Not Specified

Problem deleteing syncd email, Pearl 8120



We have a BlackBerry Enterprise Server for Exchange,, and one of our users is having issues with deleting email from his handheld -- an 8120.


First of all, his handheld is setup to delete only on the handheld, though, at some point he will be changing that. One problem he's having is with a group of messages that were synced to his BB back when he was first setup on our server in February. We can select to delete a message, but, nothing happens -- the message does not delete from the BB and there is no error or response message. He is able to delete messages that have been synced more recently. Wireless reconciliation is enabled on the server and on his BB.


Another thing we're wondering, is what will happen once we do enable Delete on handheld and mailbox -- will the server go through and delete messages from his mailbox that have since already been deleted from the handheld (which is what we don't want) or will it only take effect with messages that are deleted from the handheld from that point onward?




Thank you for any advice



Forums Advisor II
Posts: 974
Registered: ‎04-01-2008
My Device: T-Mobile 8100

Re: Problem deleteing syncd email, Pearl 8120

Make sure the messages weren't marked as Saved. From Messages, display the menu, and choose Saved Messages.