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New Member
Posts: 2
Registered: ‎07-24-2013
My Device: BlackBerry Torch 9810
My Carrier: Vodacom

Problem downloading some apps from BB World

Hi All

I recently bought a BB Torch 9810 and am new to BB as this is my first BB. I have a BB ID and have done the BIS thing. However, when I try to download some apps I get the following message:
"We cannot connect you to BlackBerry World. Please ensure that your device is connected to the wireless network and try again. OK"
The only option is to click "OK "

My phone does connect onto BB World as I have downloaded other apps.

I downloaded "World Clock" trial version which downloaded, installed and worked fine, but when I tried to upgrade to the paid version, then it came up with the above message.

Could someone please help me with this issue. Perhaps I'm BB challenged or something as I am new to BB. Grinning face with smiling eyes

Hall of Famer III
Posts: 57,239
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Problem downloading some apps from BB World

Hi and Welcome to the Community!

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books (pre-BB10 devices only)

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 2
Registered: ‎07-24-2013
My Device: BlackBerry Torch 9810
My Carrier: Vodacom

Re: Problem downloading some apps from BB World

Hi sdgardne
Thx for the reply & your help. I'm very grateful. I tried to download the file after the post and I got further for some reason, but had an error code trying to process payment. The code was 400?? or something like that. Can't remember. After the third attempt, everything worked 100%. Go figure. I'll see how it goes and if I have the same problem then I'll try what you suggested.

Again, thank you for your time and help.

S
Highlighted
Hall of Famer III
Posts: 57,239
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Problem downloading some apps from BB World

Excellent! But it's a pity you don't have that full error code...looking such things up is of course much more possible when full and complete details are available.

Whenever things go wonky in AppWorld, you also can try to clear the AppWorld application cache.

  • KB24714 How to clear cache for BlackBerry World on BlackBerry smartphones and the BlackBerry PlayBook tablet

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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