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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎09-19-2012
My Device: Bold 9900. This is the first time I'm using a blackberry.
My Carrier: Etisalat

Problem during call

I'm a new user and I've just got a blackberry bold 9900. It has a problem that as soon as I make a call, the screen lights go off and no keys work unless I disconnect the call. Once the call is disconnected, everything is back to normal. Please help me with the problem. Thanks.

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Super Contributor
Posts: 395
Registered: ‎09-11-2010
My Device: BB Q10
My Carrier: vodafone UK

Re: Problem during call

It has a detector, which turns the display off for a safety reason - the touchscreen. It is true that no key works during a call except the numbers, 'star' and 'hash'. It is not a problem, it's normal.
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