04-12-2011 06:38 PM
I have been using BB for 2 years but have recently developed an inability to forward any attachments or photographs in my emails.
Interestingly I can still send pictures via bbm.
I am on a BES server but also use a yahoo mail account, neither will send attachments or pictures.
I do not think I have changed any settings .
BlackBerry Curve 8520, V220.127.116.112 (platform 18.104.22.168)
Please help me if you can
04-12-2011 07:05 PM
The first thing to do, always, on a BlackBerry is to reboot the device: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescirbed for most gltiches and operating system errors, and you will lose no data on the device doing this.
Now, try forwarding an email with an attachment.
What error do you see?
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
04-12-2011 07:21 PM
I performed hard reset as requested. I then forwarded an email with a small excel spreadsheet attached.
The email was delivered without the attachment again, there are no error messages to report.
Re forwarding photographs via email
When I have selected picture and go to options - 'send as email' it takes a while but I simply get a red X next to the mail.