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New Contributor
Posts: 2
Registered: ‎07-08-2014
My Device: 8900 / z30
My Carrier: celcom
Accepted Solution

Problem import data blackberry dekstop manager from 8900 to Z30

Hi,

 

My old bb is model 8900.

I have update bb dekstop manager 7 & try to switch data from bb 8900 to Z30 but it failed.

Then I try to downgrade version dekstop manager but it also fail to import data to my new bb.

 

The dekstop manager cannot connected with my bb & hang..

 

Please help me!

Highlighted
Hall of Famer III
Posts: 57,612
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Problem import data blackberry dekstop manager from 8900 to Z30

Hi and Welcome to the Community!

 

The Desktop Software is not capable of working with the new BB10 devices...you must use LINK:

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎07-08-2014
My Device: 8900 / z30
My Carrier: celcom

Re: Problem import data blackberry dekstop manager from 8900 to Z30

Done transfer my data from my old device 8900.

 

Thank you a lot :-)

Hall of Famer III
Posts: 57,612
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Problem import data blackberry dekstop manager from 8900 to Z30

You are most welcome. Cheers!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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