10-07-2013 12:22 PM
I dont have a bbm display picture and status panel. I cant access it and can't access my contacts picture nor status panel. Please help!
Solved! Go to Solution.
10-07-2013 02:14 PM
Welcome to BlackBerry Support Forums
Currently which version of BlackBerry Messenger you have on your BlackBerry ?
On your device when you open BBM > Press the menu key > View my Profile > On that screen are you unable to view or access your Display picture or status ?
10-07-2013 02:19 PM
10-07-2013 02:23 PM
Currently which version of BBM you have on your BlackBerry ?
10-07-2013 02:38 PM
it says 4.6.0
Hi there ,
Is that your device OS version ?
If you don't remember then from your Homescreen go to Options >Advanced Options > Applications > BlackBerry Messenger ( you'll able to view the version of that )
10-07-2013 02:55 PM
10-07-2013 03:09 PM
So can you try updating the BBM to higher version available for your device ?
To do that first do a local backup of your BBM contacts , after backup delete or uninstall any existing version from your BlackBerry . On your Homescreen go to Options> Advance Options > Aplication > BlackBerry Messenger > Delete BlackBerry Messenger from that list ( Highlight BBM Press the menu key then select delete )
KB10040 : How to view or remove installed application on a blackberry smartphone
Once it is done perform a battery pull restart by removing the battery while your device is Powered On , wait a min then reinsert it back.
Finally after reboot use your BlackBerry browser and browse to www.blackberry.com/bbmdownload and download the most recent available for your device.
Please Note :
If you're having BBM7 or higher then your BBM Contacts are integrated with your BlackBerry ID , after installing when you login with your BlackBerry ID your Contacts will be restored back , but if you're having any previous persion then first do a local backup , you can backup in your Media card, refer to this KB for further help
KB20554 : How to back up and restore the BlackBerry Messenger contact list
10-07-2013 04:33 PM