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New Contributor
Posts: 3
Registered: ‎07-29-2012
My Device: Blackberry Bold 9780
My Carrier: Blackberry

Problem in my keypad - HELP

[ Edited ]

Can anybody suggest me any troubleshoot for my Blackberry 9780, its key pad is giving faulty outputs. The characters "P", "enter key" and "del" , all three keys are giving enter functions. 


Please help.




Hall of Famer III
Posts: 58,777
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Problem in my keypad - HELP

Hi and Welcome to the Community!

First step...Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


Second step...what you describe could be moisture intrusion into the BB...if that is at all possible, then:


Run, don't walk, to this FAQ:

Do everything it says, including waiting the maximum recommended time. Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎07-29-2012
My Device: Blackberry Bold 9780
My Carrier: Blackberry

Re: Problem in my keypad - HELP

i tried all this but the problem still persist, infact the rightmost keys of the paD i.e. "p" 'del" "enter" and "aA" is giving the same outpur i.e. "ENTER".

and moreover to my surprise even this behaviour keeps on shuffeling like sometimes all four keys give an ENTER output and sometimes they give DEL output.



but thanks anyway for atleast acknowledging my problem.