07-29-2012 03:41 AM - edited 07-29-2012 04:03 AM
Can anybody suggest me any troubleshoot for my Blackberry 9780, its key pad is giving faulty outputs. The characters "P", "enter key" and "del" , all three keys are giving enter functions.
07-29-2012 07:41 PM
Hi and Welcome to the Community!
First step...Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Second step...what you describe could be moisture intrusion into the BB...if that is at all possible, then:
REMOVE YOUR BB BATTERY NOW!!!
Run, don't walk, to this FAQ:
Do everything it says, including waiting the maximum recommended time. Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.
08-03-2012 08:37 AM
i tried all this but the problem still persist, infact the rightmost keys of the paD i.e. "p" 'del" "enter" and "aA" is giving the same outpur i.e. "ENTER".
and moreover to my surprise even this behaviour keeps on shuffeling like sometimes all four keys give an ENTER output and sometimes they give DEL output.
but thanks anyway for atleast acknowledging my problem.