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New Contributor
Posts: 5
Registered: ‎05-03-2012
My Device: Blackberry Bold 9780
Accepted Solution

Problem of home screen after update

I updated my device software. After update when two or more new messages appear on home screen, I can see only first line of messages. I write a mention to @BlackBerryHelp but noone reply my tweet, so I tried to sent a direct message but it is impossible because I can send direct message to my followers. I add a screen munch to my tweet, also I add munch here(bottom). 

 

current version is 6.0 Bundle 2949

 

 

My problem

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Problem of home screen after update

[ Edited ]

Do a search for unread messages using the steps here:

 

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB21879&sliceId=2&cmd=displayKC&d...

 

It will find that second "hidden" item.

Not sure why @BlackBerryHelp didn't respond.  Seems kind of frustrating if they won't respond.  They probably get a lot of requests all the time, but still no excuse.  Smiley Sad

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New Contributor
Posts: 5
Registered: ‎05-03-2012
My Device: Blackberry Bold 9780

Re: Problem of home screen after update

[ Edited ]

This is not solution. First unread message is white, but second unread message is black. So I can't see. Before update all of unread message are white.

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Problem of home screen after update

Have you tried a battery pull?  Can you delete or mark them as read and see what happens on your next set of messages?

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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Contributor
Posts: 5
Registered: ‎05-03-2012
My Device: Blackberry Bold 9780

Re: Problem of home screen after update

When somebody write his problem, @BlackBerryHelp want to sent direct message to him.

It is from Twitter Help Center
Definition: A direct message (DM) is a private message sent via Twitter to one of your followers. You can only send a direct message to a user who is following you; you can only receive direct messages from users you follow.
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New Contributor
Posts: 5
Registered: ‎05-03-2012
My Device: Blackberry Bold 9780

Re: Problem of home screen after update

Unfortunately I tried, but problem isn't solved
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Problem of home screen after update

Gotcha, so everytime you receive 2 new messages, 1 is white, the other is black?

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 5
Registered: ‎05-03-2012
My Device: Blackberry Bold 9780

Re: Problem of home screen after update

I tried 3 message mark unread and it is solved.

Thanks for your help. This forum is more successful then @BlackBerryHelp.
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Problem of home screen after update

Smiley Happy  Wondering if they are hiring!

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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