Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 5
Registered: ‎01-02-2013
My Device: Blackberry Bold 4 9900
My Carrier: Digicel Guyana South America

Problem registering my monthly Blackberry plan.

I reside in Guyana South America and I purchase a used Blackberry Bold 4 from UK. The service provider here is Digcel. I have BBM service internet service in my old Blackberry Curve, I took the sim out and installed into the Bold 4 and set it up and it worked. When the monthly plan expired and I paid to renew for the next month. I got this message: Can not activate the selected plan. IMEI of your device is already registered to another subscriber. So I then took the sim out and installed it in my old Blackberry and register from that phone and then took it out of that phone and install back into the Bold 4 and then it worked. What do I need to do to solve this issue?

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Problem registering my monthly Blackberry plan.

Best bet is to give the carrier a call and explain this.  You've done some good troubleshooting but only the carrier can fix this.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 5
Registered: ‎01-02-2013
My Device: Blackberry Bold 4 9900
My Carrier: Digicel Guyana South America

Re: Problem registering my monthly Blackberry plan.

Thanks very much for the info. Which one of the carrier do I have to contact? The one I am using (Digcel Guyana) now or the previous owner carrier of the phone in UK? Thanks in advance, regards.
Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Problem registering my monthly Blackberry plan.

I'd say Digcel.
________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 5
Registered: ‎01-02-2013
My Device: Blackberry Bold 4 9900
My Carrier: Digicel Guyana South America

Re: Problem registering my monthly Blackberry plan.

Wolf359, I called Digicel Guyana and they told me. I have to contact the the previous owner of the phone and have him go to his last known service provider/carrier that he had with the phone and cancel the plan or I can wait till there plan expire. Then they will be able to do something then. I really dont get what they are trying to tell me. I will try going into the Digicel office and see what they say. I will let you know. Thanks.

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Problem registering my monthly Blackberry plan.

Ok thanks
________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 5
Registered: ‎01-02-2013
My Device: Blackberry Bold 4 9900
My Carrier: Digicel Guyana South America

Re: Problem registering my monthly Blackberry plan.

Wolf359, digicel Guyana said. They cannot do anything from Guyana. I have to contact the previous owner and have him go to his carrier in UK or Florida. Where he had the phone hooked up last with(Orange) in Florida and have the IMEI number and phone number released or cancel the contract. Is this correct? Thanks in advance and regards.

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Problem registering my monthly Blackberry plan.

That's possible, but can you get a refund from the owenr since you have a cdma phone? You need a gsm device. If you can't get a refund, then follow the carriers advice.
________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 5
Registered: ‎01-02-2013
My Device: Blackberry Bold 4 9900
My Carrier: Digicel Guyana South America

Re: Problem registering my monthly Blackberry plan.

Wolf359 I am not a cell phone expert by no means but the phone I bough is a GSM phone, because it has to work with a SIM card. Yep I am trying to contact the previous owner to have him go to his carrier and have the IMEI and PHONE number released. Thanks so much for your help and Happy New Year and all the best wishes... Regards

 

P.S. I have some other little issuse and I will hit you up later to see if you ca help me solve them.

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Problem registering my monthly Blackberry plan.

You're right. I apologize. I was thinking about another issue I was helping someone with. Time for a break!
________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________