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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎08-17-2011
My Device: Blackberry Torch 9800
My Carrier: Rogers Wireless

Problem setting up email account

I gave my husband my Blackberry Torch.

When I went to setup his email account I ran into a problem.

I go to Setup...go to Email Accounts...and then...nothing.

When I click on the Email Accounts icon...nothing happens.

I did a battery pull...restart...etc...

Where can I go to fix this issue!?

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Problem setting up email account

Hello Runestonez



Do you have a BlackBerry Data Plan / BIS on your account ! If you already have it , then from your BlackBerry Browser browse to www.blackberry.com/integrate  to add / edit your email account . 


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Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Problem setting up email account

Prince2012's reply is correct.


Just to give you more options, you can also cruise over to http://rogers.blackberry.com from your PC browser to add, delete and edit email accounts on your phone.  You'll need to contact Rogers for a password to the BIS site but it's nice to have another method available to you.



Cheers.  Smiley Happy

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