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New Contributor
Posts: 2
Registered: ‎09-02-2009
My Device: Blackberry Curve 8310

Problem upgrading Software .

L jave Blackberry Curve 8310 - after clicking on a Norton download to fix cookies last night, I have somehow lost my Blackberry software. Message comes onto download new software from V3.6 version. I have dial up - was I supposed to "Run" it or "Save" it? I didn't know what to do so I hit "Run" - anyway - it took over 8 hours to download and then said older version existed and to hit"Continue" for old version or hit cancel - I  hit cancel and killed the download which says unsuccessful.  Before I do download again over night - do I hit save? I have a Blackberry User Tools Disk, but not sure what version it is. Help - probably dumb questions, I am sure.........
Hall of Famer III
Posts: 57,206
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Problem upgrading Software .

[ Edited ]
Hi there and Welcome to the Forums!!

FYI -- you've posted this to the Welcome and Introductions forum...not usually for direct assistance. But, don't double-post, we will have this moved momentarily to the correct place:


That way, the right experts will have the best visibility.


Good luck!
Message Edited by sdgardne on 09-02-2009 06:20 PM


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Elite I
Posts: 6,269
Registered: ‎10-04-2008
My Device: STORM 9550 Verizon <><

Re: Problem upgrading Software .

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