08-21-2012 01:23 PM - edited 08-22-2012 12:03 AM
I have a Blackberry Storm and I seem to have some difficulty turning it on.
I have had my Blackberry on the charger for about 2 months now, but it has yet to turn on.
When I plug it into the charger the red light indicating power turns on for 20 seconds. Then 6 seconds later, the loading sign turns on for 13 seconds, then blacks out. 4 seconds after it blacks out, the loading sign pops up one more time for less than a second. 3 seconds later, the red light turns back on. This process has been repeating itself for, as I said, 2 months. I bought a new battery for it, but it just does the same thing over and over again. I would love any help I could get.
08-23-2012 02:35 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Otherwise, you might need to use this more drastic procedure:
Good luck and let us know!