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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎08-21-2012
My Device: Blackberry Storm
My Carrier: Verizon

Problem with Blackberry Storm

[ Edited ]

I have a Blackberry Storm and I seem to have some difficulty turning it on.
I have had my Blackberry on the charger for about 2 months now, but it has yet to turn on.

When I plug it into the charger the red light indicating power turns on for 20 seconds. Then 6 seconds later,  the loading sign turns on for 13 seconds, then blacks out. 4 seconds after it blacks out, the loading sign pops up one more time for less than a second. 3 seconds later, the red light turns back on. This process has been repeating itself for, as I said, 2 months. I bought a new battery for it, but it just does the same thing over and over again. I would love any help I could get.
Thanks. Smiley Happy

Hall of Famer III
Posts: 57,572
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Problem with Blackberry Storm

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.


Otherwise, you might need to use this more drastic procedure:

  • KB27956 How to recover a BlackBerry smartphone from any state

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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