Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Member
Posts: 2
Registered: ‎11-29-2012
My Device: Curve 8520
My Carrier: Vodafone India

Problem with Curve 8520

[ Edited ]

Dear Concern,

I had purchased Blackberry 8520 

To my surprise, since last 4-5 months it has started behaving abnormally. I
am writing this after taking all pain to resolve this.

It would have errors both in hardware and the software.

The voice is not at all clear and audible when contacted service centre at
Prahladnagar Ahmedabad, they have asked me to submit instrument for 7 days
as it would go for the repair. Now why should it go for the repair when
there was no damage and voice is not clear. Also battery life is highly
pathetic as it do not last even half day when my use is only few minutes
per hour.

Also it has problem and after several messages in the message folder from
more than 10 contacts message folder will not open until you restart. This
remain even when all the messages are deleted. Have visited all blogs and
did what is required, but all in the vein.

Kindly guide me for the solution on the same on the immediate basis as it
is not possible to submitt phone for more than 7 days just to fix us issues
inbuit in the hardware.


Nilesh Gotecha

Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Problem with Curve 8520



First -- please understand that this site is a user-to-user community...it is not a channel for any formal communications with nor escalations to RIM. As such, if your desire is to receive truly formal support, you must stay in your contractually required channel (the service center), escalating with them as necessary...they can escalate into RIM if necessary, but end users have no method to bypass their contract and seek help direct from RIM.


Further, if as you say, you have both hardware and software errors, then I recommend you abandon any work on the software issues until the hardware issues are first resolved. Trying to resolve software issues while hardware issues present is a great waste of your time as the hardware issues could always be causing other things to appear as software issues.


From what you describe, you have many issues, many of which may be resolvable with an OS reload...but, again, if you do, as you say, have hardware issues, then attempting to resolve anything else is pointless.


Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................