12-20-2012 07:41 AM
Just did a device switch from my BB 9300 to BB9900 bold. Switch went through successfully but when I put my sim and memory card in my new phone I get the folloiwng message "Uncaught Exception java.lang.no class deffound error" and my BBM contacts have not updated.
What is causing this error message?
12-20-2012 07:56 AM
What version of App World you have on your device ? If possible On Homescreen go to Options > Device > Application Management > Delete App World from there ,After deleting your device may prompt for restart ,do it then perform another Battery pull restart .
After device reboot see if that error appear .If not then that From your BlackBerry Browser Go to http://www.blackberry.com/appworld. and download again .
Additional Information :
KB29364 : After upgrading to AppWorld 188.8.131.52 error message "Exception: java.lang.NoClassDefFoundError" occurs
12-20-2012 08:59 AM
Thanks, done all as suggested going to try and do the device switch again. Is this error also part of the reason why my BBM contacts are not updating. The last time I did a switch device i had no problem with my BBM contacts updating.
12-20-2012 12:29 PM
No this error is not responsible for BBM contact update .As you had done a device switch so it may take a while to update those contact .
12-21-2012 01:41 AM
Generally it happen within 24 hrs but sometime it may delay because of the server .But are you sure you are doing the Switch device Wizard properly ? Please check this Knowledge Base and see if you have missed any steps:
KB23677 : How to Switch devices using BlackBerry Desktop Software.
So please check again if you are missing something.