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01-05-2011 09:25 PM
For Christmas I purchased a Torch for my daughter.
We are with Bell and the plan has unlimited picture Texting and 500 mb data.
This is her first BB and to be sure I was monitoring the usage on the mybell website.
I have her the phone on Dec 25th. Between Dec 27 and Jan 1st, she somehow managed to use 3.5 Gs.
The usage reads as follows:
|Dec-27||7:00:08||RIM Data||RIM Data||959:46*||3.5518||Megabyte|
|Dec-27||9:29:59||Mobile Browser||Mobile Browser||05:04*||0.0146||Megabyte|
|Dec-27||13:35:20||Mobile Browser||Mobile Browser||00:09*||0.0059||Megabyte|
|Dec-27||23:00:07||RIM Data||RIM Data||67:53*||0.3018||Megabyte|
|Dec-28||10:37:31||RIM Data||RIM Data||201:00*||0.8135||Megabyte|
|Dec-28||16:09:52||RIM Data||RIM Data||365:29*||2.1797||Megabyte|
|Dec-29||7:00:12||RIM Data||RIM Data||431:57*||1.5693||Megabyte|
|Dec-29||10:38:02||Mobile Browser||Mobile Browser||05:03*||0.0146||Megabyte|
|Dec-29||18:21:57||RIM Data||RIM Data||211:47*||1.0254||Megabyte|
|Dec-30||7:00:07||RIM Data||RIM Data||814:44*||683.2363||Megabyte|
|Dec-30||10:39:02||Mobile Browser||Mobile Browser||05:04*||0.0146||Megabyte|
|Dec-31||14:14:31||RIM Data||RIM Data||525:34*||1841.0283||Megabyte|
|Jan-01||0:08:44||RIM Data||RIM Data||00:40*||0.0244||Megabyte|
|Jan-01||7:00:10||RIM Data||RIM Data||310:35*||980.6035||Megabyte|
|Jan-04||14:36:42||RIM Data||RIM Data||01:37*||2.4277||Megabyte|
She is using applications like email (15 emails/day), facebook, bbm, msn messenger, and a ton of texting.
The texting should be unlimited. Three pictures were sent all in one day through texting, but that should be free too.
She did go on the browser 2 days and logged into facebook that way rather than the BB app.
We did not use the phone to tether, using it as a modem on a computer.
I don't understand how this could have happened.
Does anyone have any ideas? my goal is to figure out what application on the phone did this and stop it.
I spent 2 hours on the phone with 3 different Bell reps, one rep didn't understand the severity of my call, the other two were shocked but couldn't help me. One was an IT rep.
By the way, since the billing cyle ends on the 26, i've turned the data feature off!
Any help would be appreciated.
Solved! Go to Solution.
01-06-2011 12:50 AM
01-06-2011 06:56 AM
My daughter assures me she has not been watching videos or listening to music online, it must be something else.
I now have the wifi setup for home.
What is the difference between RIM DATA and MOBILE BROSWER. It appears that it's the RIM data that is chewing up all the data.
Could it be a setting on the phone, redirecting, etc...
Does anyone know how accurate the time stamps are on the bill?
01-06-2011 03:46 PM
01-06-2011 09:56 PM
I appreciate your help.
My daughter did send 3 pictures through text. We have unlimited text, picture and video messaging.
If you look at the time stamps, 2 of the largest downloads occured at 7:00 a.m. Not because we were using the phone, but because it automatically turns on at that time.
This could be indicative of a program that is auto updating, just don't know what.
Does anyone know if it's possible to pull statistics from the blackberry phone to see what applications were used at what date and time or the data usage on an application?
The sad thing here is that even if the billing is incorrect, i have no way of proving it. Yet i'm stuck paying the bill for 3Gs overusage.
01-07-2011 02:32 AM
01-07-2011 05:43 PM
On a BlackBerry, the data used via pictures and videos sent via SMS/MMS is acutally taken from the RIM data package, not part of the unlimited texting. The text message is part of the SMS, but not the data attached.
If she is connected to WiFi now, all that data will be travelling over the WiFi, not as RIM data.
Other RIM data usage includes any of the BlackBerry developed apps like Facebook for Blackberry, Twitter for BlackBerry, BlackBerry Maps, BBMessenger, and data used to download from AppWorld.
Some other third party apps like Pandora radio or Youtube can use RIM data (which is often referred to as the "BIS data".
Wow, that is a lot of data, though, especially on those two or three dates.
If she can use most of her data time while connected to WiFi, she should be safe. But honestly, looking at that bill, it's not telling what Bell is charging data for.
There was a product at one time called MiniMon, that installed on the device would help you track your data usage, but I don't know if it broke the data usage down as to where it comes from. You should trial it and see.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
01-07-2011 09:11 PM
My plan actually says "unlimited text, picture and video messaging".
Though your point is a good one. Next to this phrase is a number (5) when i look at the fine print it says:
(5) Sent messages include domestic text messages and exclude international, roaming, alerts, premium text messages and messages sent with an instant messaging application. Roaming messages include international GSM, CDMA and U.S. CDMA messages. Received messages include domestic, international, roaming and service-related messages from Bell and exclude premium, alerts or dial-up messages. Out of bundle charges may apply. Data usage charges will apply for select CDMA smartphones to send and receive picture and video messages.
I don't know if the TORCH is a CDMA device?
If it is then you are absolutely right.
If not, perhaps my plan isn't setup correctly by the carrier, I don't know.
01-08-2011 07:30 AM
Nope, the Torch is a GSM device, not CDMA.
But, I'm telling you, I am 90% betting that your data files (picture or video) attached to an SMS text message, on a BlackBerry is travelling over the BIS data network.
...regardless of what that fine print says.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
01-08-2011 09:12 AM
@AmyGatto: 2 things:
The amount of data usage is perplexing and unless you have an application such as the one I mentioned in point "2", you're not going to really know how much you're using. You'll have to rely on Bell's accounting. The other possibility is that their accounting records are in error. I think that's more likely in this case.