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BlackBerry® OS Smartphones

New Member
Posts: 2
Registered: ‎12-10-2012
My Device: Blackberry Bold 9900
My Carrier: AT&T

Problem with Log-In Blackberry Account on Device



I am having problem with logging in to my blackberry account. I need to log-in to get access to my emails and most importantly, during my travels abroad, overtime I put in a new sim card, it requires me to log-in. Everytime I entered my password, there is a long wait and a pop-up appears and say:


" Unable to login to your BlackBerry ID accout"


I tried changing my password a few times, and I tried using sim cards that should have worked. The phone has been unlocked. Can someone please help me?


Thank you

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Problem with Log-In Blackberry Account on Device

do I understand correctly ?

you have a regulat sim card, let's call it SIM1, that works perfectly with your device.
When you use it, the device does not prompt you for the BBID + password

when you use an additional sim card, let's call it SIM2, you are requested to log in your BBID + password.

if that is the case, are you sure of the password? are you able to log in here ?

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