07-31-2013 04:52 PM
I'm having a problem with my BlackBerry ID password on my Storm 2. I've requested a hint for the password and when the phone supplies the hint, I then type in the answer. However, no matter how I input the answer(with/without spaces, letters or numbers) it's not the correct answer. Right now I'm not able to download any apps from BlackBerry World. Please help!!!
07-31-2013 05:29 PM
Hi and Welcome to the Community!
Start first with these please:
If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account, even without the password or recovery question (please read them all carefully to find the section that applies to you).
However, if you do not have access to that email account, or if you never properly validated your BBID account, then your challenge is much greater, and you have a choice to make depending on your circumstances: