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New Contributor
Posts: 8
Registered: ‎01-13-2011
My Device: Torch

Problem with Text Messaging

Hi, I can not open text messages from one sender. I can see the message but when I tap on it, it does not open just goes to an old message. Is this because I have so many messages from this one company. I would appreciate any help, thank you!

Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problem with Text Messaging

How many messages do you think you have from this one contact? I don't really think that is the problem though.

 

 

Do a simple reboot on the BlackBerry in this manner:

 

With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescirbed for most gltiches and operating system errors, and you will lose no data on the device doing this.


Now try that contact's messages and see if it helps.

 

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New Contributor
Posts: 8
Registered: ‎01-13-2011
My Device: Torch

Re: Problem with Text Messaging

Excellent, I have re booted as you suggested and problem has been solved, thanks for your help.