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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎08-23-2013
My Device: 9800
My Carrier: Vodacom

Problem with WhatsApp

I have lost my WhatsApp message history and now when I start a conversation, I get the message "Message History Disabled: no Media Card found". Current chats are kept but as soon as I restart the device, they are lost.

If I go into the Files part of the device, under /Media card/databases, I see the WhatsApp message stores (I can also see them if I attach the phone to a laptop)  I can also see all the pictures in the Media Card/BlackBerry/pictures/WhatsApp directory.

I've tried deleting and reinstalling WhatsApp (version 10.57) but get the same result.

Any ideas?

I have BlackBerry Torch 9800