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New Contributor
Posts: 4
Registered: ‎11-07-2012
My Device: Blackberry Torch 9800
My Carrier: Koodo

Problem with backlight and extended screen.

Ok, I have the Blackberry Torch 9800 and it is out of warranty.

 

The problem I'm having is this:

The phone works perfectly fine when it is compact.
When I slide the screen out, the backlight turns off at full extension.

The screen is still on, the keyboard works, and so does touching the screen.  The only issue is that the backlight turns off.
If I physically slide the screen down a fraction of an inch (a little bit more than 1/8th of an inch) the backlight will turn back on.

I'm hoping it is pulling on the ribbon or something, but I'm hesitant to just start tearing my phone apart hoping to fix it.

 

Anyone else have this problem and know of a solution?

New Contributor
Posts: 4
Registered: ‎11-07-2012
My Device: Blackberry Torch 9800
My Carrier: Koodo

Re: Problem with backlight and extended screen.

Oh, and just so everyone knows, this happened randomly (was working fine during the day and then just stopped). It was periodic for a bit (if I closed it and re-opened the phone it would work) but after about a day or two of issues the back light never turns on when extended.

It was not dropped to cause this and it did not receive any water damage.
New Contributor
Posts: 4
Registered: ‎11-07-2012
My Device: Blackberry Torch 9800
My Carrier: Koodo

Re: Problem with backlight and extended screen.

No one has any ideas or suggestions?

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Problem with backlight and extended screen.

Yeah, I have an idea....you need to do a battery pull. Remove your battery while your phone is powered on then replace it.


Let us know if that helps you. Smiley Happy

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Contributor
Posts: 4
Registered: ‎11-07-2012
My Device: Blackberry Torch 9800
My Carrier: Koodo

Re: Problem with backlight and extended screen.

No, a battery pull doesn't help at all.

 

I'm not 100% sure, but I think this is more of a hardware issue than a software one.

 

I planned on taking the phone apart to check the ribbon, but I don't have the proper size torque head screwdriver.
I found a website with disassembly instructions and it says to use a #5 but my #5 didn't fit.