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New Contributor
Posts: 2
Registered: ‎08-16-2012
My Device: BlackBerry Curve 8520
My Carrier: O2 Germany

Problem with email configuration after the device came back from customer service

Hi all,

 

I have a BB curve 8250. I sent the device to the customer service and they gave me a new one. I am trying to set up my email accounts but  when I start the email setup, the device has only the possibility to choose blackberry enterprise server. In my previous device I didn't have it and I don't have any kind of activation password and activation server address. What should I do?

 

Ste

 

 

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Problem with email configuration after the device came back from customer service

Hi SteBB,

 

Welcome to the Community,

 

On your home screen Go to Manage  Connection - Service Status - there see if you are coonected to blackberry Internet Service  or not.

 

 

Prince


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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 2
Registered: ‎08-16-2012
My Device: BlackBerry Curve 8520
My Carrier: O2 Germany

Re: Problem with email configuration after the device came back from customer service

I am not connected.

Ste
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Problem with email configuration after the device came back from customer service

Hi SteBB,

 

 

                     So do you have BlackBerry Internet service enabled in your account  if not call your Carrier and let them activate in your account  it will allow you to enjoy all the services of BlackBerry.

 

 

 

Prince


Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.