Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 1
Registered: ‎02-28-2013
My Device: 9900
My Carrier: T-Mobile PL
Accepted Solution

Problem with emails



Since some time (2 or more weeks) i have problem with my emails. Some of them are coming with delays to device, some of them are not coming at all. Delays are like from 15 min up to few hours. For example: today last email i received 7:40am, on the meantime, during the day i have received 30+ emails and i do not have any on device. I called to T-Mobile Poland but it looks like they dont care. "We are sorry, we are working on it, we will fix it etc". I called them last week, yesterday, official claim was sent via mail 3 days ago. Still nothing. Is there any other solution to solve this problem? My device BB9900 with OS 7.1 ver 2061 (v., platform


Thanks in advance


Hall of Famer III
Posts: 57,812
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Problem with emails

Hi and Welcome to the Community!!

From your device, this is all you can do...the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

If that does not resolve it, then it's on the carrier side (as they have told you), and unless you've got a way to control them, you have to wait for them to resolve it. You might want, of course, to check your contractual documentation to see if there is any required resolution time that they must adhere to...which normally would then require some financial recourse to their users. I've no idea what your contract might say in that regard though.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................