05-14-2013 12:23 PM
This is my last try to fix my Blackberry... Let me explain:
About a month ago, all of a sudden, my Blackberry stopped receiving and sending emails. Everything else works perfectly, I can send Whatsapp, BBM, use the internet normaly, but I cant use the emails.
I've contacted my network provider and we tried all the possibility :
- deactivate the BB option for a few days then reactivate it
- register the device on another host routing table
- security wipe (all data)
When I register on the host routing table which is recommanded by my provider, I receive the Blackberry registration message ("Your handheld has beenr egistered with the wireless network). When I want to write an email, it shows a pop-up with "No message services configured. You will be redirected to the Setup Wizard to setup your email account" but when I click on OK it doesnt change anything. Nothing opens.
When I go on Configurations > Setup, I can't select "Email Accounts", I can select all the other options such as BBM, Social Networking, Bluetooth etc.. but not "Email Accounts".
Does someone have a clue on what's going on here?
I'm quite desperate as the repair shop asked me a hundred euros to handle it but I'd rather get helped by the BB Community as I'm a student.
Thanks for your reading, excuse my English mistakes, enjoy your day!
05-16-2013 07:32 AM
For those who had the same problem, I browsed the "BIS website" of my provider. If you don't know the URL, just google "BIS website + name of your provider".
Then, create an account and add your email adress and its password. And, VOILA !
Everything came back to normal in a few minutes
Have a good day, hope it will help somonelse!