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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎08-23-2013
My Device: Blackberry torch 9800
My Carrier: student

Problem with internet and bbmessenger

Hey everybody (sorry for my horrible english)
2 years ago, a friend offered me a blackberry torch 9800. I lived in a small town, where there is only 2G. Now I live in montreal and I buy a "package" with koodo. In this "package" there is internet 500. And i choose to keep my blackberry but now, i see on my bb that i got the 3G but internet didn't work. I only can use internet by wi-fi in my appartement. So, there is a problem
And my order problem is when I use internet by my wi-fi I can't use bbmessenger.
Please can you help ?
Sincerely lucie-nette
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Problem with internet and bbmessenger

Hi lucie-nette


Welcome to BlackBerry Support Forums


A normal data plan from our Carrier will not allow Proprietary BlackBerry applications  like BBM, email services , Internet browser , to use those application we needed a specific BlackBerry Data Plan / BIS from our respective Carriers .


So please call your Carrier to activate such plan in your account.


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