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New Contributor
Posts: 2
Registered: ‎04-05-2013
My Device: Bold 9780
My Carrier: T-Mobile NL

Problem with my BlackBerry Bold 9780

Dear people,


Since my old but gold Curve died by a swimming lesson in my bath, my friend gave me his Bold 9780.

It's an excellent phone but I have one problem;

The phone thinks that the battery is empty around 60% and shuts itself of, BUT it's getting more difficult:

  • I bought a new battery, but that solution didn't succeed, which brings the problem to the phone itself.
  • When I put the battery (after shutting down) put out and in again, the phone starts-up again, and most of the time the batteery % only raised, and when I don't enter my code, I don't have the problem.
  • When I change the network settings from 3G&2G to 2G and my phone uses GPRS instead of 3G, I don't have this problem (only sometimes). So I geuss it has to do something with my network connection.

The phone have had water damage about 1,5 year ago, but didn't result in problems, so I guess this hasn't to do anything with that.


Does someone have the same problem or the solution?

And if the phone-hardware has to be fixed, what are the costs.


Yours truly,



(By the way, sorry for my bad English, I'm from the Netherlands but couldn't find a phone number for support.)

New Contributor
Posts: 2
Registered: ‎04-05-2013
My Device: Bold 9780
My Carrier: T-Mobile NL

Re: Problem with my BlackBerry Bold 9780

Anybody? Please don't tell me that this problem is completely new to the whole community.



Hall of Famer III
Posts: 58,470
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Problem with my BlackBerry Bold 9780

[ Edited ]

nielss055 wrote:

The phone have had water damage about 1,5 year ago, but didn't result in problems, so I guess this hasn't to do anything with that.

I do not agree...water damage is especially difficult to treat. Left alone without proper treatment, the corrosion will continue to damage things inside of the device, resulting in very odd behaviors indeed.


I'd recommend you try the following things, in order, until one of them works...but before you start, review the link in my auto sig concerning backups...if there is data on this BB that needs to be preserved, do that before you begin.


Test for a defective or bad battery:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.


Wipe your device:

  • KB14058 How to delete all data and applications from the BlackBerry smartphone using the Security Wipe option

Reload your OS:

At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.

You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.

You may also want to try this procedure to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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