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New Contributor
Posts: 2
Registered: ‎07-06-2012
My Device: 9360
My Carrier: 09886725372

Problem with my new BB 9360

I bought a new BB 9360 and in less than a month i am facing all sorts of weird problems. The scroll wont work. I rebooted and the alt key is always shown pressed rendering the device impossible to use.


I would want to get a replacement option where i can go in for a better device as i have read on the internet about this being a widespread problem on all blackberry devices.


Could you direct me on how to take this matter further as the blackberry service station Redington in Bangalore, India is refusing to take this up.


A service probably means a hot fix which i do not want as i am sure the problem will crop up again.

Posts: 37
Registered: ‎07-11-2011
My Device: Curve 9220
My Carrier: Airtel

Re: Problem with my new BB 9360

Hi Preteen,


You can follow the below support link:



OR below are few info and contacts where you can address your issue and get it resolved.


BlackBerry India Service Centers : The company has tie-ups with all the leading mobile phone operators in India and the mobile operator has installed support centers for Blackberry phones. Users can contact the following numbers based on the service they are with

Airtel: 7070 (BlackBerry toll free) & 98714 27070 (from any phone)
Tata Teleservices: 121 (Postpaid) & 12524 (Prepaid)
Vodafone: 98 (BlackBerry toll free) & 98200 98200 (from any phone)
Reliance Mobile: *363 (BlackBerry toll free) & 30336363 (from any phone)

Blackberry Toll free number in India : 1800-4253-720

Email Support
TSSAsiaPac@rim.com or



New Contributor
Posts: 2
Registered: ‎07-06-2012
My Device: 9360
My Carrier: 09886725372

Re: Problem with my new BB 9360

Thank you for the reply.

I want to get the device replaced, as i am not willing to visit the service center again and again.

I would like to go in for a better model as there are hundreds of stories all over the internet about the fault in this particular model.

Hall of Famer III
Posts: 58,843
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Problem with my new BB 9360


As a user-to-user community, no one here can answer your question with any level of authority whatsoever. RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user. Perhaps your original place of purchase can assist you?

In any event, your escalation path is not here, in these forums. Rather, it is through your place of purchase, service center, or carrier...even if they may have a poor reputation. You have no free path by which to bypass them.

There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:

There also might be some good reading here:

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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