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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-08-2014
My Device: 9720
My Carrier: Proximus

Problem with resorting

Hello all, 


a couple of weeks back my BB (9790) was stolen. Luckily i've made a backup of the data.


I recently received a new BB (9720) and did a restore of the data that was on the previous backup and activated the device on our company BB server.


This weekend however I came to realise a lot of contacts had not been copied over to the new Blackberry.


When I look up that amount of data in the restore data from  Select data to restore\ select device data and settings\ I can see that in my original backup I had 4534 contacts in my Address book. Backing up my phone today I see that there are only 3050 contacts remaining. Thus missing 1500 or 30%.


How can I make sure to recoup the previous 4534 contacts.