02-02-2014 11:29 AM
Hello - As of 3 days ago my Bold 9900, via Vodaphone, will not let me send e mails. I am receiving e mails on my 9900 and also receiving and sending e mails from my lap top so dont think its a server issue ?
Spent 1 hour in the Vodaphone shop and they had not seen this problem before, could not fix and referred me to B.B site - Can anybody help ??? - Best, Keith
02-02-2014 01:47 PM
What did you try for troubleshooting? What did the carrier try?
Things to try:
Remove battery for 30+ seconds
Re-send service books
Delete email address from device, delete service books for that email, remove battery for 30+ seconds, re-send service books
There is more, but that is a start and hopefully one of the steps is the fix.
02-02-2014 02:21 PM
We tried the battery fix and checked the obvious but got nowhere !
I am not very good with tech stuff so how would I go about register HTR ? and re send service books ?
02-02-2014 05:43 PM
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
02-03-2014 08:23 AM
With a mix of your advice and others I have figured it out, back to sending e mails.
Now know about S.Bs and H.R.Ts and big thanks for your time.