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New Contributor
Posts: 8
Registered: ‎06-29-2011
My Device: Toch 9800
My Carrier: Pro

Problem with shortcut key.

Hi there, i'm new here.


I have a blackberry toch 9800 device since weeks and i cannot use any shortcut key like the "Sounds off button" and the side key. I use the theme of the blackberry Os6.


How come ? Thanks buddy.

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Problem with shortcut key.

[ Edited ]

Hi and welcome to the forums!


Here is the list of shortcuts  from the user guide on the Torch 9800

Page 42 - BlackBerry Torch 9800 Smartphone User Guide Version: 6.0




 I would start with a battery pull reset:


KB02141How to reset a BlackBerry smartphone


No data will be lost when doing the following: pull the battery while the device is ON.
Replace after a minute, Let the device reboot 1-3 min, see if the problem is fixed.

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New Contributor
Posts: 8
Registered: ‎06-29-2011
My Device: Toch 9800
My Carrier: Pro

Re: Problem with shortcut key.

Thanks you for your reply and the Guide !

"Depending on the typing input language that you are using, some shortcuts might not be availabl"

Is it possibile that in italian language it isnt availble ?

And what about the side key ?