10-20-2013 10:50 PM
hi, something has gone wrong with my phone and i don't know how to repair it. the problem is when it is suppose to turn on and is loading after a while it freezes and i can figure out what the problem is.
any possible suggestion?
i've tried using desktopsoftware but the phone fails to repair
10-20-2013 10:53 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!
10-21-2013 10:38 PM
10-21-2013 10:43 PM
Whenever i do a battery pull and the phone turns on a small hour glass comes up the screen then goes black and the phone begins to load... after a while about in the middle of loading the phone freezes and doesn't move any further and it is a continuous trrend evey time i do a battery pull.
i've tried going into safe mode and updating but it doesn't work.
10-21-2013 11:20 PM
i've tried going into safe mode and updating but it doesn't work
Still can't understand. It doesn't go into Safe Mode at all? Or it does but the behavior continues? Something else? Both of those outcomes are, btw, covered in the above recommendations... but I can't tell from that if you tried any of that or not...