Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-11-2013
My Device: Torch 9800
My Carrier: Vodafone

Problem with synching pictures

Help, please. My Blackberry Torch 9800 - sychs perfectly from the docking station for all my organizer data, but when I ask it to synchronise pictures, the desktop program refuses to recognise the presence of the device (that it has just been connecting with).  What can I do?

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Problem with synching pictures

Hi peggyjackson,


Check the below knowledgebase articles -


  • KB15643 What is BlackBerry Media Sync?
  • KB15645 How to install and synchronize and update BlackBerry Media Sync
  • KB23520 What is the Wi-Fi Music Sync feature?

If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit