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New Contributor
Posts: 7
Registered: ‎10-01-2012
My Device: Bold 9700
My Carrier: Airtel
Accepted Solution

Problem with the browser.

Hi,

 

I have a problem with my Bold 9700.....browser dosent open if i click the icon and there is no problem with others.

I have tried re-installing the software, upgraded the OS but i am unable to resolve the same. Soon after the installation it will work for only one time, while being connected on to the computer and if i unplug it, it's back to the same problem.

 

Does anyone has any suggestion for the problem.

 

 

Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9900
My Carrier: Bharti-Airtel

Re: Problem with the browser.

[ Edited ]

Hi,

 

Please take backup of your device and perform a security wipe. Check whether browser works or not

New Contributor
Posts: 7
Registered: ‎10-01-2012
My Device: Bold 9700
My Carrier: Airtel

Re: Problem with the browser.

Hi,

 

I have taken the back-up and even i have done security wipe also. But the problem is not getting resolved.

Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9900
My Carrier: Bharti-Airtel

Re: Problem with the browser.

Please boot your handheld in safe mode and check

 

Safe moe procedure : http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB17877&sliceId=2&cmd=displayKC&d...

 

New Contributor
Posts: 7
Registered: ‎10-01-2012
My Device: Bold 9700
My Carrier: Airtel

Re: Problem with the browser.

Hi,

 

Even if i try in safe mode, result is same and problem is not getting resolved.

Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9900
My Carrier: Bharti-Airtel

Re: Problem with the browser.

[ Edited ]

Please take complete backup of your handheld, then On computer Go to C: drive > Programme files > common files > research in motion > app loader > loader.exe. Double click on loader.exe and follow the instruction carefuly. It will reload your device OS.

New Contributor
Posts: 7
Registered: ‎10-01-2012
My Device: Bold 9700
My Carrier: Airtel

Re: Problem with the browser.

Unfortunately, it is not reloading the OS or i am not getting an option to do so.....it's only giving me an option to add /delete applications.

Highlighted
Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9900
My Carrier: Bharti-Airtel

Re: Problem with the browser.

[ Edited ]

Please find procedure to perform a clean OS reload, share if its not work

 

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB11320&sliceId=2&cmd=displayKC&d...

New Contributor
Posts: 7
Registered: ‎10-01-2012
My Device: Bold 9700
My Carrier: Airtel

Re: Problem with the browser.

Hi,

 

Reloaded the OS and formatted the memory card......now i am able to open the browser. Thank you.

Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9900
My Carrier: Bharti-Airtel

Re: Problem with the browser.

Dats sound gr8..!! Congrats..!!