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New Contributor
Posts: 2
Registered: ‎10-12-2009
My Device: BlackBerry Pearl 8130

Problem with updating

Hello

I have downloaded and installed the BB desktop manager with no problems.

I also connected and set up my device without problems

After that it reported that there where updates available for my device but every time I try to update it runs into the same error:

   BlackBerry® Desktop Manager failed to validate your BlackBerry® device update.

   Validation failed because a module marked for add (net_rim_bis_launch) is not available on local disk 

So far I have not found any mention of this error anywhere.

I tried to call my carrier's tech support but they did not even know that the Desktop Manager for Mac exists.

I really need to sync everything on my phone but it has not worked with no software that I have installed so far. 

 

 

My equipment is 

BlackBerry Pearl 8130 OS version 4.3

13' Aluminum MacBook (late 2008) with Mac OS 10.6.1 (Snow Leopard)

Processor: 2 GHz Intel Core 2 Dua

Memory 2 GB 1067 MHz DDR3 

New Member
Posts: 1
Registered: ‎03-08-2010
My Device: Pearl 8130
My Carrier: sprint

Re: Problem with updating

I started having this problem as well. Any luck fixing it yet?

Highlighted
New Contributor
Posts: 2
Registered: ‎10-12-2009
My Device: BlackBerry Pearl 8130

Re: Problem with updating

No, I am going to buy an Iphone next week. My dad and mom already have one and I have wanted one since I started having sicnronization problems.