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New Contributor
Posts: 3
Registered: ‎03-28-2013
My Device: BlackBerry 9320
My Carrier: Telus

Probleme with BlackBerry Messenger Application Version: 7.0.1.23

 

Hi everyone

 

Last week I  recently update my BlackBerry Messenge Version: 7.0.1.23 and the  only thing i see it's a bleu screen .

 

I want to know how to fix that thing 

Thank you

 

BlacBerry curve 9320


OS 7.01

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Probleme with BlackBerry Messenger Application Version: 7.0.1.23

Hi Fanfan514

 

Welcome to BlackBerry Support Forums

 

If you're having problem with recent update , you can try reinstalling it again cleanly , but first  On your Homescreen Go to Options > Device Application Management > Locate and delete BlackBerry Messenger from there.

 

KB10040  :  How to view or remove installed application on a blackberry smartphone

 

 

After deleting perform a battery pull restart by removing the Battery while is device is POWERED ON , wait a min. then re-insert it back . let your device takes a long reboot , finally from your BlackBerry Browser browse to  www.blackberry.com/bbm and download  the most recent version available for your device .After reinstalling see if that helps 

 

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Please Note : 

If you're having BBM7 then your BBM Contacts are integrated with your BlackBerry ID , after installing when you login with your BlackBerry ID your Contacts will be restored back , but if you're having any previous persion then first do a local backup , you can backup in your Media card, refer to this KB for further  help:

 

KB20554 How to back up and restore the BlackBerry Messenger contact list

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New Contributor
Posts: 3
Registered: ‎03-28-2013
My Device: BlackBerry 9320
My Carrier: Telus

Re: Probleme with BlackBerry Messenger Application Version: 7.0.1.23

The problem still here the BlackBerry Messenge Version: 7.0.1.23
has a serious probleme

you have another solution ?

Thanks
New Contributor
Posts: 3
Registered: ‎03-28-2013
My Device: BlackBerry 9320
My Carrier: Telus

Re: Probleme with BlackBerry Messenger Application Version: 7.0.1.23

Ok Hi everybody

 

The only solutiom  I have for fix BBM Application Version 7.0.1.2.3  is Downgrade BBM application  for 6.1.0.49

 

i tried this and it work

 

This  link may only work on OS7.1

 

LInk: http://supportforums.blackberry.com/t5/Downloaded-applications-for/Downgrading-to-blackberry-messeng...

 

My BlackBerry  curve 9320  OS 7.1

 

if you have another solution or need help let me know

 

Bye