08-19-2009 06:37 PM
Solved! Go to Solution.
08-19-2009 10:17 PM
08-24-2009 07:32 PM
Another Update: I seemed to have found the problem. While RIM support recommended I do a device wipe I pushed back since the rest of the phone functionality seemed to work fine. I opted to begin removing applications from the phone one by one and then trying to connect to Desktop Manager.
Once I removed the ZDNet Tech News For IT Professionals and rebooted the phone, I was able to connect and do a backup. I'm sure this app works fine for almost everyone else, but for some unknown reason (maybe it conflicts with another app on my phone), Desktop Manager did not like it and shut down. I initially reinstalled it again and was able to do another backup but an hour later Desktop Manager shut down again (perhaps in doing an update on news it creates a conflict with Desktop Manager).
Anyways summary of learnings since my issue seemed to be somewhat uniqueCurve 8900)
1) If Desktop Manager shuts down and you've tried other solutions on forums such as deleting the Intellisync folder and reinstalling Desktop Manager, try deleting applications 1 by 1 and rebooting the phone before trying to connect again to Desktop Manager.
2) If you have had this problem, do frequent backups and keep track of what you add to your phone so in case there's a problem you know the most recent apps to remove (in my case I couldn't get to my latest backup since DM would shut down with the app conflict).
3) Only consider a device wipe if you have exhausted your apps removal testing. Apps which came on your phone which note the vendor in the About section of the app as RIM should be fine. Also while apps on AppWorld are being offered by BlackBerry there is no certainty that they will work on your phone.
08-26-2009 01:17 PM
11-02-2009 07:15 PM
Thank you for posting that. The ZDNet app also killed my desktop app, caused it to crash when connecting the Storm. When the app was removed, it connected just fine. I guess the advice to wipe the phone sometimes works because it removes the offending app, when it might be just as well to remove one app at a time to see if things change.