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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎01-04-2011
My Device: Not Specified

Problems after update - please help!

Hello! I hope someone can help me please. I have only had my blackberry for 2 weeks and haven't had any problems until now. I updated my blackberry app world today to the newest version and since I have done this it will not let me open it from my homepage and the page freezes. I have restarted the phone numerous times and this did not help and I also tried to install the update again, but still no success! Does anyone have any ideas how to solve this problem? Many thanks!
Posts: 256
Registered: ‎07-10-2009
My Device: BlackBerry 9700

Re: Problems after update - please help!


Hello budget_84,



I think in your situation you should look into reloading the software on the device. Just make sure you back up your data before proceeding so you have a copy of it. Of course the application loader will take care of this for you by default. 



1)  Here is how you back up your device. 

2)  Here is how you reload the software cleanly on the device (Alternatively, Here is an article on how to use the Web-Based software loader) 

3)  Here is how you restore your data to the device if it is not backed up automatically




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