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New Contributor
Posts: 2
Registered: ‎11-29-2012
My Device: Pearl 3G/9105
My Carrier: Orange France
Accepted Solution

Problems connecting to Web Outlook - Another one

I'm not the only BBY user desperately struggling to connect to my emails through Web Outlook... which is why I have a BBY by the way!


I've spent a lot of time with our netwok manager and we've tried a number of combinations to get the BBY connected , nothing seems to work.


Of course my network provider (Orange FR) say they can't help, it's to do with BBY.


Before I give up and bin my BBY (after all these years of using BBY) and get myself a more user friendly Smartphone, can anybody help me resolve this problem?





Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Problems connecting to Web Outlook - Another one

Hi and Welcome to the Community!


Here are some things to try:

  • KB03133 How to integrate a Microsoft Outlook Web Access email address with a BlackBerry Internet Service account
  • KB18567 BlackBerry Internet Service cannot connect to a Microsoft Outlook Web Access account using Microsoft Exchange 2007 or Microsoft Exchange 2010
  • KB04804 Error message appears when attempting to integrate a Microsoft Outlook Web Access 2010 account
  • KB02858 Unable to integrate a Microsoft Outlook Web Access email address with a BlackBerry Internet Service account



In addition, sometimes it's just not possible to configure via the device interface...and your carriers BIS website, from a PC/browser, might be able to do so...here's a partial list:

If you can't find your carriers, you'd need to ask them for the URL of it.


In addition, from your BB Browser, you can try this url:

There are a few limited circumstances where BIS cannot properly integrate to OWA...but that's usually a server-side incompatibility (e.g., ISA) rather than anything else.


You also can ask your network admins to check this:

  • KB11036 Firewall and connection requirements for the BlackBerry Internet Service

Lastly, if something does not work correctly, details will be much more helpful..."nothing seems to work" provides us nothing to diagnose from and thereby possibly provide you better guidance. Step by step of what you try and exactly how each step results is always more helpful. Further, if any error messages present, the exact and complete content of those is extremely useful.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎11-29-2012
My Device: Pearl 3G/9105
My Carrier: Orange France

Re: Problems connecting to Web Outlook - Another one

Thanks for the very detailed answer and for the reactivity, I will pass that information on to our IT person so that he can check the various items. There is hopefully a solution...


All the best,