10-23-2013 12:34 PM
Your carrier: Vodafone UK
Model info and OS version: 8110 v18.104.22.168
File free before battery remove/replace: 12595211
Did a battery pull fix your issue? No
Apps installed and their version if possible: Facebook, MapMyRun
BT device model/version: None connected
Windows 7 64 bit, current fixpack
Blackberry Desktop 22.214.171.124
Windows recognises the device. Drivers are up to date and I have chnaged USB power management settings as outlined in the knowledgebase, disabled selective suspend plus set software to run as an administrator. I have tried different USB cables and all three ports
After lots of tries (including starting with the battery out) I have managed to connect once today (not sure how), and it took almost an hour to transfer 2 35MB files to the newly encrypted media card - painful. After that it didn't want to play any more!
When I connect now I am prompted for a password, and either a backup is attempted, which I can't cancel, or it sits in the "connecting" forever.
10-26-2013 03:27 PM
Hi and Welcome to the Community!
I suggest this thread:
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.