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New Member
Posts: 1
Registered: ‎06-14-2011
My Device: Bold 9780
My Carrier: Vodafone

Problems in downloading apps

Hi,

 

I am countering problems in downloading apps from Blackberry App world.

 

When ever I try to download a app it asks for the blackberry id login password.

I key in the password it says " Error 30601 - Unable to validate the email address and password combination".

 

Then I click on forgot password, it checks ur email id for password recovery when clicked OK results in the following msg " BB app world is having trouble connecting to BB App World Server. Verify your network connections and try again" Error Id : 30637"

 

Request help in resolving the above issue

 

Posts: 94,667
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problems in downloading apps

Read this Knowledge Base article:

KB24127 The error "Unable to validate the email address and password combination. (Error Id: 30601)" is encountered when logging into BlackBerry App World

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Contributor
Posts: 29
Registered: ‎06-19-2011
My Device: Bold 9780
My Carrier: 3

Re: Problems in downloading apps

Reinstal bb appl.world maybe can solve the problem.
I got the same problem before.
Contributor
Posts: 11
Registered: ‎07-06-2011
My Device: torch
My Carrier: vodacom

Re: Problems in downloading apps

Error 30641 persist this is the 3 day app world is giving problems what is going on how long will it take to get fixed.
Contributor
Posts: 11
Registered: ‎07-06-2011
My Device: torch
My Carrier: vodacom

Re: Problems in downloading apps

I did reinstall ap world an also rebooted still error 30641 persist
Contributor
Posts: 29
Registered: ‎06-19-2011
My Device: Bold 9780
My Carrier: 3

Re: Problems in downloading apps

Wipe your device or upgrade os,don't forget backup first
Contributor
Posts: 11
Registered: ‎07-06-2011
My Device: torch
My Carrier: vodacom

Re: Problems in downloading apps

hi how do i wipe and b up and what is os, hope you can help
Contributor
Posts: 29
Registered: ‎06-19-2011
My Device: Bold 9780
My Carrier: 3

Re: Problems in downloading apps

Instal your bb pc suite on computer,connect your bb n chose backup.
After backup remove bb n go to option,security,security wipe,write blackberry in below columm.n you can restore your data using bb pc suite again.Os is bb software,the software is always upgrade.Some bb can upgrade to higher os also.examle from os4,...to os5 or os5 to os6
Contributor
Posts: 11
Registered: ‎07-06-2011
My Device: torch
My Carrier: vodacom

Re: Problems in downloading apps

Thanx i am going to try this do you think it will work afterwards
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Contributor
Posts: 29
Registered: ‎06-19-2011
My Device: Bold 9780
My Carrier: 3

Re: Problems in downloading apps

Yes