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New Member
Posts: 3
Registered: ‎02-02-2012
My Device: Bold 9780
My Carrier: China Mobile

Problems sending to one BBM Contact

I have read several threads on this forum and on other websites with people having the same issue as I, but have yet to read of a definite solution.  So here it is again.....

 

I have one BBM contact from whom I can receive messages but when I try to reply or send a message to this one contact, I only get the check mark, No "D" or "R" for that matter and my contact does not receive the message.  We have both tried, reboots, battery pulls, deleting and re-adding each other as a contact and it hasn't worked or changed anything.  In addition I have tried to send this contact a PIN message, which also does not get delivered.  Both of us have no other issues sending or receiving messages to any other of our contacts.

 

I'm using a Bold 9780.

 

Is there a fix to this?

 

Thanks in advance.

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Problems sending to one BBM Contact

Is the firewall enabled on either device?

Are both of you using the latest version of BBM?  Not sure why the pin messages aren't going through.

You guys are on different carriers?  Are any of your other contacts on the same carrier? (testing purposes)

I have a feeling you'll have to contact RIM on this, its strange.

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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Member
Posts: 3
Registered: ‎02-02-2012
My Device: Bold 9780
My Carrier: China Mobile

Re: Problems sending to one BBM Contact

Thanks for your reply.

 

There is no firewall on either device.

 

We are on the same version of BBM.  Many of my other contacts are on the same service provider as this one particular contact as they all work for the same company and are using company supplied blackberrys.

 

Can you suggest the easiest and/or best way to contact RIM which this issue?

 

Thanks again.

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Problems sending to one BBM Contact

oh!  You said company supplied blackberrys.  i wonder if there is something wrong with the IT policy if there is one on that device.  Your contact could try a software reload if possible

http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14202

Method 4

 

Contact:1-877-255-2377

They should be able to route you to the right team, but check for that policy first!

http://helpblog.blackberry.com/2011/11/blackberry-it-policy/

 

 

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Member
Posts: 3
Registered: ‎02-02-2012
My Device: Bold 9780
My Carrier: China Mobile

Re: Problems sending to one BBM Contact

Thanks again Wolf.

 

We can look into the IT Policy but I would think it would be the same on all the devices for that company and there is no issue with other employee's devices.  I should also mention that I was able to send messages to this contact with no issues for more than 4 years now and then suddenly this issue came up.

 

As I also mentioned earlier I am not the only person who has come across this particular issue as I have read about it on this and other forums but with no clear solution.

 

Cheers.

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Problems sending to one BBM Contact

There is a chance that the policy is somehow messed up on that one phone.  Thats my best guess.  Keep us posted.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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